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Whether you need computing solutions, want to explore partnership opportunities, or have any questions — we're here to help.
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Visit us at our headquarters in Spokane, Washington.
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OWS Headquarters
Frequently Asked Questions
Quick answers to common questions about our services.
How do I get started with OWS computing services?
Getting started is simple: sign up for a free Console account, explore available computing resources, and deploy your first instance in minutes. Our onboarding team can also provide a guided walkthrough tailored to your specific needs — just reach out via the contact form or email [email protected].
What GPU models are available?
We support a heterogeneous range of GPU hardware including NVIDIA A100, H100, H200, and AMD Instinct series. Availability varies by region and demand. Our platform is designed to be chip-agnostic, so you can choose the best silicon for your workload without vendor lock-in.
How does OWS PowerGrid work?
OWS PowerGrid is a distributed computing network that aggregates idle computing resources from data centers, enterprise server rooms, and edge nodes worldwide. When you place a computing request, our intelligent scheduling engine evaluates price, latency, availability, and compliance to route your workload to the optimal resource — automatically and transparently.
Can I bring my own IP addresses?
Yes. OWS supports BYOIP (Bring Your Own IP) across our network. You can announce your own IP prefixes through our AS984 infrastructure. Contact our technical team for specific routing and peering requirements.
What's the minimum commitment?
We offer flexible commitment options. For general computing services, you can start with pay-as-you-go pricing with no minimum commitment. For supercomputing GPU clusters and dedicated infrastructure, we offer hourly, monthly, and annual plans with volume discounts. Talk to our sales team to find the plan that best fits your needs.
Do you offer 24/7 support?
Absolutely. Our operations team provides 24/7 dual-language support (English and Chinese) with multi-continental coverage. We respond to all inquiries within 15 minutes during business hours, and 95% of support tickets are resolved in under 4 hours.
Response Time You Can Count On
We take response times seriously. When you reach out, you'll hear from a real person — fast.
Prefer to Explore on Your Own?
Sign up for a free Console account and get $10 credit to try our computing services. No commitment, no credit card required.